we have seen the faa budget for controllers rise 50%, and traffic is down 27%. so we're throwing more money to handle less of a problem, yet now is the time we chose to start making the american people feel the pain? it just doesn't make sense. >> shepard: the american people are already feeling the pain. i've been flying for a long time, and it's never been like this. every flight you get on, it's filled to the brim. the planes are smaller, the number of people vrabel to help you is fewer, and flying is often miserable, and wasn't always like this. wasn't leak this a couple of years ago. it's like we're down to almost one airline, and you wonder when we'll reach the tipping point and people go, enough. >> you're right. airlines are really cutting everyplace they can to make money. airlines are more profit baseball and i think the passenger experience is suffererring. >> they are lot more profitable, making tons of money and passengers are suffering. you wonder when it is that customers go, no, you have to do better. i guess unless and until there's an alternati